— Frequently Asked Questions —
You may schedule online here, give us a call at 612-244-8632, or send an email to firstname.lastname@example.org. For scheduling more complicated appointments, like back-to-back appointments, couples massages, or parties, email is probably the best way to start the booking process. We recommend booking such appointments at least a couple weeks ahead of time to ensure we have the time in our schedule.
how do I schedule a service?
how do I buy a gift certificate?
You can buy gift certificates online here or you can buy them in store during our Open Lobby Hours (check our home page for current hours).
When buying online, you can opt to immediately send the gift certificate electronically and straight to their inbox by filling out their email address in the appropriate box. You may also have us send them a professionally-printed certificate in the mail. Just email us at email@example.com to request that option.
For one 60-minute massage we suggest a $100 gift amount, and for one Organic Goddess or Gentleman’s facial we suggest the $150 option, as that is enough for each to include tax and tip at the time of service. Gift certificates can also be used for all products in our store!
do you have a cancellation policy?
Yes we do. We try to avoid all cancellations by reminding clients of their appointments 48-Hours in advance by email & SMS. We hope that you would let us know at that time if you cannot make your appointment.
In order to respect our Practitioners time, Tula Spa does have a cancellation policy in effect. Please note that if you should need to cancel or change your appointment Tula Spa requires more than 24-Hours notice (email, phone message only). If you should cancel or change your appointment with less than 24 hours notice, you will be charged 100% of the reserved service fee. Please also note that appointments scheduled on the day-of are subject to this cancellation policy. All Cancellation Fees will be applied to the credit card used to schedule the reserved appointment. Our intention is to maximize our practitioners schedules, as well as to respect everyone’s time. Thank you for understanding, we are so honored to work with you.
what forms of payment do you accept?
We accept cash, credit, as well as our Gift Certificates that we sell on our online scheduling site and in the spa!
All forms of payment must be present at the time of your service, including gift certificates and coupons. Proof of valid discounts must also be provided at time of service.
will I pay sales tax on skincare and bodywork?
Massages, Reiki and yoni steams are taxed, but skincare such as facials, waxing and tints are not taxed in the state of Minnesota.
what is the best way to reach someone at your spa if I have a question?
Emailing is the most effective means of contacting us. Whether it’s after hours or we’re busy at the spa, one of us is always available… and we all frequent our inbox. You can also call and leave a message. We’ll get back to you within 24 hours. You can also stop in during our Open Hours, which are listed on the home page, when we have an employee at the front desk to assist walk-ins.
MASSAGEs + FACIALS
what are the complimentary add-ons I get with my massage as a new client?
For a 60-minute Welcome Massage, you can choose one of the following options: Organic Back Treatment, Organic Foot Scrub, or full-body Exfoliation.
For a 90-minute Welcome Massage, you can get two free add-ons. Either the Organic Back Treatment or the Organic Foot Scrub as well as either full-body Exfoliation or Cupping.
can I use a discount or coupon on my welcome massage or facial?
Since our Welcome Massage and Welcome Facial are already discounted, we cannot accept discounts or coupons on these services, including birthday discounts.
Yes! We have two private rooms in our spa that can each accommodate only one massage table, therefore couples massages can be performed at the same time, but in different parts of the spa.
can you do couples massages?
how do I schedule two back-to-back services?
The easiest way is to email us with the services you are wanting to book along with your availability! We have two treatment rooms and can easily schedule two people at the same time as well as consecutive services, but it’s easier for us to do it manually rather than in our online scheduler and we may also need to shift things around on our end to accommodate you. A couple weeks notice (at least) is appreciated and makes your request more likely to be fulfilled!
do you offer vegan facials and massages?
Yes! Please let us know at the time of booking that you’d like all vegan products used during your appointment. We have plenty of vegan, cruelty-free skincare options as well as a vegan massage oil (some of the oils we use for massage have beeswax in them).
are there any medical conditions that would make massage or bodywork inadvisable?
Yes. That’s why it’s imperative that, before you begin your session, you notify your Massage Therapist of any health conditions that you may have or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.
The hair length should be at least 1/4″-1/2″ long in order for the wax to grab. It is recommended to thoroughly clean the area, exfoliate, and moisturize a couple of days prior to the appointment. You may also take an Ibuprofen or Advil 30 minutes before coming in. Avoid drinking caffeine or any other stimulant beforehand as it will heighten sensitivity levels.
how do I prepare for my waxing service?
It is not recommended to wax 3 days prior, during, or 3 days after your period. The most ideal time to wax is 2 weeks after your period.
can I wax while on my period?
Whenever we introduce something new to the skin, there is a likelihood that some purging may occur. It does not happen all of the time, and if it does, it may only be one to just a few little breakouts. This may be due to deeper penetration, the active ingredients or a release of toxins that are built up. Please keep in mind that it this is temporary; typically a 30 day period must pass before our dermis adapts to being stimulated.
will I break out after my facial/product usage?
how do I need to prep for a lash lift and/or tint treatment?
Please come in makeup free. If you wear contacts, they must be removed.
does the lash procedure hurt?
No, the procedure is totally painless. You will have your eyes closed for the entire treatment, and although it may feel a little strange being unable to open your eyes for this time, it offers you a chance to relax during the treatment.
is the procedure safe?
Yes. Lashes are lifted onto your specially shaped lifting pads before products are applied.
will the lash lift damage my natural lashes?
No. Your lash procedure will be performed with the utmost care and proper technique. The product never touches the skin during the process. Redness around the eye may occur due to the product removal process (wiping the eyes with cotton rounds) but should disappear within a few minutes after the procedure.
how long does a lash lift take?
An Ellebana lash lift takes approximately 30-45 minutes and 60 minutes with a lash tint.
how long will a lash lift last?
A Lash Lift can last 6-10 weeks but can vary from person to person. There is no need for any maintenance appointments in between but you will need to have the process repeated every 6-10 weeks to lift the new hair growth. There are some situations that may cause the lift to drop/weaken prematurely such as swimming, use off harsh products or heat. If you find that your lift does not last the full length, you can repeat the treatment after a minimum of 6 weeks of having the initial treatment, but not before.
will I have a reaction to the lotion?
Very few people have a reaction to the lotion but that doesn't mean you won't be one of them. What one person reacts to, another is fine with. This is why you can opt to have a patch test 24 hours beforehand. A patch test is quick and simple. It consists of us placing 2 drops of lotion behind the ear for 15 minutes. Wiping it off and waiting to see if any subsequent irritation occurs over the next 24 hours such as redness, itching or inflammation.
i wear contact lenses, can I have this procedure?
Yes. However, we will ask you to remove them temporarily during the treatment.
can I wear makeup after my lash lift?
Yes but it is advised that you leave your lashes untouched for at least 24 hours after your treatment. You may find that there is no need for mascara anyway, but if you wish to make your lashes even fuller, a non-waterproof mascara is advised as the removal of waterproof mascaras can be harsh on the lashes and weaken the lift.
can I use an eyelash curler?
No. There will be no need for an eyelash curler as this treatment gives a much better result than using a curler, But more importantly, using one may weaken and damage your lashes.
what are the contraindications for lash lifts and tints?
Although it is impossible to list every potential risk and complication, the following conditions are recognized as contraindications for the Elleebana Lash Lift and Tint treatment and must be disclosed prior to the treatment:
Recent Eye Surgery
Allergy to Elleebana product ingredients
Very sensitive eyes
Hay fever sufferers/Watery Eyes
Dry Eye Syndrome
Using prescribed medicated eye drops
Pregnancy – during the 1st trimester
Medication – Thyroxin (in some cases can prevent lashes from curling)
Contact Lenses – must be removed
Keep your lashes dry and free of makeup for 24 hours after the treatment.
Avoid any oil-based creams and lotions for the first 24 hours after the treatment.
Do not use waterproof mascara.
Do not irritate or rub your eyes while you have a Lash Lift